To request an urgent appointment for the same day (Monday to Friday)
- Phone us Monday to Friday, from 8am on 01548 853 551. Let us know it’s an emergency immediately.
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6pm.
If you book a telephone appointment the doctor will call you back and together you will discuss your problem over the telephone.
If you book a face to face consultation, the receptionist will give you a date and time to attend.
To request a routine appointment in the next 7 days
- Use an online form to request an appointment.
- Phone us Monday to Friday, 8am to 6pm
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6pm.
- Book a screening test or vaccination with your SystmOnline account (on the SystemOnline website or in the SystmOnline app)
We also offer early morning appointments on a Monday from 7.30am to 8am and late opening on a Monday from 6pm to 8pm, and a Tuesday after we have been closed on a Bank Holiday Monday from 6pm to 8pm.
Please note these appointments need to be pre-booked, call the surgery for more information about this.
If you book a telephone appointment the doctor will call you back and together you will discuss your problem over the telephone.
If you book a face to face consultation, the receptionist will give you a date and time to attend.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
Please help by making the right appointment choice, many issues such as referrals, test results and letters can be dealt with over the phone, thus leaving face-to-face appointments free for those that need an examination.
Cancelling or changing an appointment
- Use an online form to cancel an appointment.
- Phone us Monday to Friday 8am to 6.00pm, as soon as possible.
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Referral letters
If your doctor refers you for further treatment or to a hospital clinic, you are entitled to receive a copy of the referral letter on request.
For reasons of confidentiality, copies can only be given to the patient and not to friends or relatives. If, however, you would like someone else to have a copy, we will need your prior written consent.
If you need help when we are closed
When the surgery is closed, the Norton Brook doctors offer patients registered with our practice a full GP service through Devon Doctors On-call which can be accessed by calling 111.
You can also access advice on your symptoms and information on services available near you through NHS 111 online.
Pharmacies
Your local pharmacist will be able to give you free health advice and you don’t need an appointment.
Many pharmacies operate extended hours on a rota basis. You can get details from the NHS website.
GP Appointments During Evenings and Weekends
GP appointments are now available for patients of this practice during the evenings and at the weekend.
These appointments are accessed at Leatside Surgery, Totnes. These appointments are not with a GP from this practice. To book an appointment, ask the reception team for more information.
Accident & Emergency/999
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest Accident and emergency department or call 999.
Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
