Norton Brook Coronavirus Update
As you may have heard in the news, the Government have said that if you have anyone in your household with a temperature of 37.8c, or above, or a new, continuous cough, that the whole household must self isolate for 14 days. This means that we could potentially have a number of staff and clinicians at Norton Brook in self isolation. Whilst we have contingency plans in place to allow our doctors to continue with telephone consultations with access to the electronic clinical records from home, this could cause unprecedented pressure on our service.
We have made the difficult decision to stop advanced booking of appointments with our clinical staff and ask that you all call on the day. We are aware that it is possible that this may result in some frustration in accessing our services. We will do our utmost to respond accordingly but there may be times where we are under such extreme pressure that we will have to prioritise according to clinical need. It may not always be possible to call you back on the day for less urgent problems during times of such high demand but the duty doctor will be aware of the reason for all of your calls. We would urge you to use the NHS website where you can.
It is important that you give our receptionists as much detail as you can for your reason to need to speak to one of our clinicians. this will help us to prioritise our workload. Remember that you do not need to call us or 111 if you have symptoms of Coronavirus and are able to manage these at home, and that you must not visit the surgery if you have a fever or a new continuous cough or during any self isolation period.
Please be patient with us whilst we work in these unprecedented times.
The team at Norton Brook.
Coronavirus: For travel advice and information on travel insurance please follow this link .
BCW Obstacle Run - 22nd September 2019
Staff of Norton Brook Medical Centre are competing in the BCW Total Obstacle Run, on the 22nd September at South Milton Sands, to raise awareness and funds for Bowel Cancer West.
BCW is a local charity set up by a patient of NBMC and we are all looking forward to getting involved to help with this fantastic cause. If you would like to support BCW by making a donation then please ask at reception at Norton Brook where you can contribute by cash or cheque.
More details can be found here.
Welcome Dr Rowland
In July we welcomed Dr Megan Rowland to the Norton Brook team. Dr Rowland will be working with us on a part time basis and we are sure you will join us in making her feel very welcome.
Dr Rowland has said:
“I'm really looking forward to starting work at Norton Brook. After many happy years of living and working in Bristol my husband and I made the decision to move to the countryside last year and now it is becoming a reality. We have two little girls who keep us busy and they are very excited to be moving near the beach!
I thoroughly enjoy the variety that comes with general practice and value the relationship that builds by supporting patients through the ups and downs that life brings. I'm happy to see any medical problems and have done additional training in contraception and fit contraceptive implants.
Outside of work I love being in the outdoors and enjoy exercise of all sorts and dancing.”
Farewell Dr Haslam
Norton Brook Medical Centre will be saying a sad farewell to Dr Elizabeth Haslam at the beginning of June. Dr Haslam has worked at the practice since 1995. Over the last 24 years she has been instrumental to the practice's success.
We all wish her a very happy retirement.
We are really looking forward to welcoming Dr Megan Rowland to the team at the beginning of July.
GP Patient Survey - How we are Doing
The GP Patient Survey is an independent survey ran on behalf of NHS England and designed to give patients the opportunity to feed back on their experiences in their GP Practice.
You can view the survey results for Norton Brook here.
New Website Features
Healthcare Videos and Referral Information
We have recently updated our website with an extensive library of Health & Care Videos, designed to help guide you through a wide variety of health matters. Find advice on managing chronic illnesses (for example correct inhaler techniques), healthy living (such as information on diet, blood pressure and stopping smoking) as well as videos showing what to expect when having certain investigations and procedures.
Another addition to our website this month is the Your Referrals page which links to MyHealth Devon and features detailed information on what you can expect to happen when your doctor refers you for specialist treatment.
You can also visit our Self Help page to gain insight on a whole range of common ailments which can be self-managed.
7 Members of the team braved the blustery weather to walk 13 miles to raise money "The Friends of Norton Brook Medical Centre". We wanted to acknowledge all the hard-work the volunteers do to ensure that the patients of Norton Brook are able to get to not only their appointments at the practice, but South Hams Hospital, Opticians and Dentists. We are aiming to raise £300.00 to help this service to continue.
The 13 mile coast walk started at Gara Rock and finished at Slapton was a beautiful spot for such a challenge. We would like to thank the Tower Inn and their staff for feeding us a the finish, it was much needed!
On-line Appointment Booking
We offer face-to-face (F2F) and telephone appointments for you to book on-line. Extended hours F2F appointments are at the practice between 07.30-08.00 and 18.30-19.30 which gives patients the option of booking outside of normal practice opening hours.
We also offer F2F appointment during normal working hours with a GP at a time and date to suit you.
On-line Telephone appointment are offered during normal practice hours at a time and date to suit you. Please note that the time of the appointment is approximate. For example if you book an appointment at 08.45 you will receive a call back within 2 hours, so between 08.45-10.45. When booking a telephone appointment please ensure that you leave a contact telephone number where you see the option "Reason-optional"
It is also helpful for you to detail the reason for your F2F or telephone appointment, this allows GP's to prepare before contact with you to make sure you receive the most appropriate care at the right time. Many things such as test results and discussion of letters can be dealt with over the phone. Please help by making the right appointment choice to ensure those needed a F2F have the option.
Dr Mottram Runs Length of Devon for SHAW
On Friday 18th May Dr Mottram and friend Will Turner set off to run the length of Devon to raise the profile of a new local organisation based in Kingsbridge. Running from north to south Devon, the pair completed over 100 miles across 2 days in aid of South Hams Area Wellbeing (SHAW).
SHAW is a not for profit organisation which aims to help enable and educate local individuals to be resilient in their own wellbeing. It is about connecting local people of all generations with each other and with organisations, practitioners and agencies that can support and facilitate that resilience with the main aims of improving lifestyle, knowledge, happiness and health.
To find out more about SHAW and to make a donation please head to the SHAW Just Giving page.