Norton Brook Medical Centre

Online services

You can use online services at the surgery to book an appointment, order a repeat prescription, get a sick certificate, get test results, ask about a non-urgent medical problem and view your medical record.

Which online service to use?

There are different online services for different tasks.


Use Systmconnect (on SystmOnline or using your NHS login) to:

  • Ask a question
  • Complete an online form to ask about a non-urgent medical problem
  • Get information on self-care and community services
  • Request a sick note


Use your SystmOnline account (on the SystmOnline website or in the Patient Access app) to:

  • Book or cancel a routine appointment (call the surgery for an urgent appointment)
  • Order a repeat prescription
  • Get your test results
  • View your medical record

See Registering for online services on how to register for this service.

Registering for online services

To register for online services, so you can book appointments, order medication and view your medical record, download and fill in the online access application form and bring it to the surgery with a form of photo ID.

If you are a newly registered patient, we will have to wait for your medical record to arrive at the surgery before we can process your request to view your medical record.

Read more about online services.

Registering for someone else on their behalf

You can register for someone else on their behalf (proxy access) if you are a carer or relative.

Please come into the practice to register. You will need to provide proof of ID.

Date published: 17th February, 2017
Date last updated: 4th July, 2024