To order a repeat prescription
- Use your SystmOnline account (on the SystmOnline website or in the SystmOnline app).
- Use the repeat ordering slip on your previous prescription. Leave it at the surgery or post it to us.
If you take medication on a long-term basis you will be provided with a repeat prescription card which you can hand in to the medical centre or pharmacy of your choice to request further supplies.
Your prescription will be processed to the pharmacy 48 hours after your order has been received. Please ensure you have sufficient medication remaining to cover you until your prescription is ready at the pharmacy and allow extra days if ordering near a Bank Holiday weekend.
We can also post your prescription to you if you provide us with a stamped, addressed envelope.
Find out more about registering for online services.
Dispensary
Norton Brook is not a dispensing practice.
However, a branch of Day-Lewis Pharmacy is on site.
Open: Mon – Fri 8:45am to 6pm
Closed: 1pm to 2pm for lunch.
Closed at weekends.
Electronic prescriptions service (EPS)
If you get regular prescriptions or are already using a prescription collection service (where a pharmacy collects prescriptions from your GP practice for you) then choosing a pharmacy to dispense all your prescriptions may save you time by avoiding unnecessary trips to your GP.
You will still order your repeat prescriptions in the same way as you do now, but your prescriptions will be sent electronically to the pharmacy or dispenser of your choice.
You will not have to collect a paper repeat prescription from your GP practice.
Go to the NHS website for further information
Medication reviews
We have a duty to review your health and medicines regularly. We will let you know if you need to make an appointment for a medication review with either our practice nurses or your doctor.
Medication Review Screening Tool
Structured Medication Review with Clinical Pharmacist
If you need urgent advice about your medication outside our surgery hours, please call NHS 111.
NHS prescription charges and exemptions
Go to the NHS website for the latest prescription charges and exemption criteria.
Hayfever Medications
We have been asked by NHS Devon to stop prescribing hay fever meds.
If you have any queries or concerns, the details to contact can be found below.
- Telephone: 0300 123 1672
- Text for call back: 07789 741 099
- Email: D-ICB.PatientExperience@nhs.net
